Enterprise GenAI & RAG
Grounded retrieval, vector search, prompt design, AI quality, evaluation, and human-in-the-loop operating models.
Experience
Real enterprise delivery experience, presented without hype.
AIWorks is grounded in executive program delivery, AI governance, CRM transformation, data platforms, GenAI, RAG, agentic AI, and regulated enterprise environments.
Selected Experience
Broad market experience across complex environments.
Public Sector & Government
Current advisory work includes C-level support for the Ohio Department of Children and Youth across PMO governance, Salesforce CRM program management, and emerging agentic governance for Salesforce-enabled operations.
Financial Services
Experience includes enterprise GenAI and RAG program delivery in regulated financial services environments, cloud and endpoint modernization, security transformation, and executive-level program governance.
Healthcare
Experience includes healthcare analytics, predictive risk models, clinical NLP, HIPAA-aware data governance, and AI-enabled care and operational analytics.
Retail & Customer Platforms
Experience includes customer and loyalty data platforms, Customer 360 programs, AI-enabled personalization, CRM modernization, mobile customer experience, and enterprise analytics across multi-brand retail environments.
Utilities & Compliance-Driven Programs
Experience includes ML-driven risk prediction, compliance automation, regulatory reporting support, and enterprise program governance in utilities and infrastructure environments.
Nonprofit AI Innovation
Experience includes program and product leadership for KwaaiNet / KWAAI.ai, a nonprofit initiative focused on AI access, education, and decentralized AI infrastructure.
Platforms & Capabilities
Hands-on transformation experience across the systems AI depends on.
Relevant platform experience includes Salesforce, Dynamics 365, Oracle CX, Microsoft 365, Azure, Google Cloud, AWS, Snowflake, BigQuery, Vertex AI, LangChain, LlamaIndex, and enterprise AI/data ecosystems.
Customer & Data Platforms
Customer 360, loyalty analytics, data lakes, cloud platforms, personalization, and AI-enabled CRM ecosystems.
Autonomous & Agentic AI
Multi-agent orchestration, decision automation, explainability, trust, governance, and practical adoption planning.